Got a lot of questions? We’ve got a lot of answers.
How do I buy bulk food at The Tare Shop?
You’ll bring your own jars, containers, or bags to our store, weigh them at the tare station and write the weight on the container or bag. Then fill each container with the grains, condiments, spices or other goodies you want. At the cash we will deduct the weight of your containers so you aren’t paying for them. Then go home and cook that yummy meal you had planned.
Are plastic containers ok?
You bet! You can bring any kind of container – glass, plastic, cloth bags, plastic bags, Tupperware, etc!
What bulk products do you sell?
We have a huge variety of bulk products for sale. Ranging from flour, spaghetti, olive oil, nuts, seeds, and more! For the full list of what we have in our bulk section, please click here.
How do I return the item I purchased?
We stand by the quality of our products and try to source the best of the best. Due to the nature of most of our products, we cannot usually accept returns or issue refunds. But if there is a problem with the state of a product when it arrives, please email us and we are happy to try and resolve it. We will approach each issue on a case by case basis.
What does Tare even mean?
A deduction from the gross weight of a substance and its container made in allowance for the weight of the container; also : the weight of the container.
I’ve never shopped zero-waste. Where do I start?
It can be overwhelming but you can start with simple things such as bringing your own grocery bags and refusing plastic waste. We will have workshops and info sessions on how to get started, but in the mean-time check out our blog to read about various tips and tricks on going zero-waste.
Do you have somewhere I can sit and study or hangout?
Absolutely! Our cafe has seating in store and you are welcome to hangout, catchup with a friend, or do some work!
If I have tons of jars and containers, am I able to donate them to you?
For sure! We are building a container library so that people who forget their jars can come in and take some for free.
What methods of payment do you accept?
Cash, credit, or tap debit!
Why did you choose to use glass jars for bulk products?
While it does require a little extra leg work, we are so pleased with how our jars have allowed us to keep the store clean, products fresh and to minimize cross contamination. At the end of the day, the large gravity bins are still plastic and difficult to recycle if they were to break or if we should decide to make changes to the store. We are happy knowing our glass jars will be able to reused or recycled at the end of their useful Tare Shop Life!
I see you folks sell Shethinx. How can I order them?
If we don’t have your size or style in store, you are able to pre-order them through us. We place orders with Shethinx every 2-3 weeks, and the orders typically take 1 week to arrive. When your order comes in we will give you a call or email!
If I order something online, how long does it take and what materials do you use to ship?
After placing your order, it typically takes 1-3 business days to ship. Within Canada we use CanadaPost Express Shipping – this can up to a week depending on where you are in Canada. Outside of Canada orders can take 1-2 weeks to arrive. We reuse boxes and packing paper to send all orders, and plastic-free tape!