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FAQs

In-Store Questions

What are your COVID-19 policies?

As the health guidelines and regulations are often changing with the COVID-19 pandemic, so are our in-store shopping policies. You can check out a detailed and up-to-date list of our COVID policies here.

Are you wheelchair accessible?

We sure are - at all locations!

Cornwallis Street: Our wheelchair accessible door is located just off Creighton.

Portland Street: The main door is at street level and there is an automatic door.

Learn about accessibility at The Tare Shop here.

How do I buy bulk food at The Tare Shop?

You’ll bring your own clean and empty jars, containers, or bags to our store, we will weigh them at the tare station and write the weight on the container or bag. Then you fill each container with the grains, condiments, spices or other goodies you want. At the cash we will deduct the weight of your containers so you aren’t paying for them. Then go home and cook that yummy meal you had planned.

Click here to learn how to shop with us.

Are plastic containers ok?

You bet! You can bring any kind of container – glass, plastic, cloth bags, plastic bags, Tupperware, etc! As long as the containers you bring in are clean and empty, you are able to fill them :) 

What bulk products do you sell?

We have a huge variety of bulk products for sale. Ranging from flour, spaghetti, olive oil, nuts, seeds, and more! For the full list of what we have in our bulk section, please click here.

How do I return the item I purchased?

All bulk purchases are final sale. We are unable to do refunds but with proof of purchase will do an exchange.

Do you have somewhere I can sit and study or hangout?

Absolutely! Our cafe has seating in store and you are welcome to hangout, catchup with a friend, or do some work! **Our cafe is currently closed due to COVID and we haver removed all the seating.

Do you offer discounts for anyone?

On Tuesdays we offer 10% off bulk and lifestyle for students with a valid student ID, and on Wednesdays we offer 10% off bulk and lifestyle for seniors (65+).*

*in-store only

What methods of payment do you accept?

Cash, credit, or debit!

Why did you choose to use glass jars for bulk products?

While it does require a little extra leg work, we are so pleased with how our jars have allowed us to keep the store clean, products fresh and to minimize cross contamination. At the end of the day, the large gravity bins are still plastic and difficult to recycle if they were to break or if we should decide to make changes to the store. We are happy knowing our glass jars will be able to reused or recycled at the end of their useful Tare Shop Life!

Why do you charge a $0.25 handling fee for bulk products?

The $0.25 handling fee helps to cover the cost of the paper bags, also filling online bulk orders is very time consuming so it also helps cover the labour.

*the handling fee is only for shopping online.

If I have tons of jars and containers, am I able to donate them to you?

Due to COVID-19 we are only allowing folks to donate a maximum of 5 containers at a time. They must be cleaned, have lids, have all labels removed, and we aren't accepting any bottles or soft plastics. We are sanitizing all the donated containers and anyone can use them for $0.50 (this fee covers the sanitizing and cleaning of the container donations).

Do you sell containers?

We don't sell new containers, but we do sell new-to-you containers! We get container donations from the community (see the above FAQ for how to donate containers) and we clean and sanitize them before selling them for $0.50.

Click here to read on blog post that outlines why we don't sell new containers.

General Questions

Can I buy a gift card?

Absolutely! We have gift cards available online here. You can purchase one and send it to a friend or family member via email. Gift cards are redeemable in person or online. Additionally, gift cards are non-refundable.

What is a B Corp?

Certified B Corporations are for-profit companies that use the power of business to build a more inclusive and sustainable economy. They meet the highest verified standards of social and environmental performance, transparency, and accountability. The purpose of the B Corp movement is to act as a driving force in changing the corporate face of business.

As of 2020, there are almost 4,000 B Corps in 150 industries and 74 countries around the world. We are incredibly proud to join these businesses in passing a rigorous application process that proves we put our money where our mouth is!

What does "Tare" even mean?

tare: noun
A deduction from the gross weight of a substance and its container made in allowance for the weight of the container; also : the weight of the container.

I've never shopped package-free. Where do I start?

It can be overwhelming but you can start with simple things such as bringing your own grocery bags and refusing plastic waste. We will have workshops and info sessions on how to get started, but in the mean-time check out our blog to read about various tips and tricks on going package-free.

What is your 1% forward program and how does it work?

We were inspired by the 1% for the Planet organization, but wanted to give directly to partners in our community. Each quarter we will choose a different parter to donate 1% of our sales to. Learn more about how to nominate a group here.

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